Delivery and Returns
We use An Post for all our deliveries. If you have placed an order within the island of Ireland, you should receive your order within 10-12 working days. Please note weekends and bank holidays are not working days.
We are delighted to offer worldwide shipping. If you are placing an order from outside Ireland, please allow 2-3 weeks for your order to arrive. This is more than likely the maximum time it will take to arrive however there may be delays during busier times of the year or due to Covid-19.
Please ensure you include your full address. This includes name, number, street name postcode, county and country. If an address is incomplete and the order goes missing, we will not be liable for the missing parcel. Incomplete addresses delay shipments massively, so please ensure the address is correct with a corresponding postcode at checkout. If you are ordering from a country whereby mail goes to your general post office for collection – please note we are not responsible for this and your mail should be collected from there. Refunds will not be granted for orders that do not arrive due to an incorrect postal address.
As each item is made to order, we do not accept any exchange or return on our products. We create your order as per your instruction for personalising and each word is copied and printed as per your order. We will not be responsible for any spelling errors or mis-spelt names in your order. However, if the error is ours and we have made a spelling mistake, we will happily send you a replacement. For this, we request that you send us a photograph of your order with your order number to firstname.lastname@example.org within 24 hours of receiving it.
Every care is taken to ensure your order is well packaged to avoid any damage in transit. However, on the rare occasion that an item has been received in a damaged state, please send photos of the damaged product to our email address on the day of delivery and we will respond immediately.